More than 24 hours before the appointment
You may cancel free of charge in your dashboard. For paid card bookings, we process a full refund to your original payment method after the cancel. Usually within a few business days.
Within 24 hours of the appointment
A cancellation fee of 50% of the booking total applies. The remaining 50% is refunded for paid bookings once our team processes it.
Within 2 hours of the appointment (or no-show)
The full booking amount is kept as the worker has already committed to travel. No refund will be issued.
Recurring bookings
Cancelling a single visit does not end a paid plan. To stop a weekly, biweekly, or monthly plan, cancel the plan booking (or contact us) so Stripe billing ends at period end.
